Next Generation Online COBRA Administration

Like our other products and services, Genesis moves COBRA administration into the 21st century. With Genesis, you will never have to fill out a paper Qualified Beneficiary (QB) form, or fax a last minute event notice again!  By utilizing the most sophisticated and secure COBRA administration technology, Genesis gives you the tools to more efficiently administer COBRA, and peace of mind to know that the process is safe and secure.

• 24/7 online access for employers and participants
• Web-based event processing
• Real-time online employer reporting
• Multiple participant payment options
• Up to 512 bit SSL encryption

More than Just Your Administrator - Employer Education & Compliance Support

As a client we want to keep you informed and up-to-date on COBRA rules, and more importantly, make sure you understand your obligations as an employer even after you hire an administrator. In our opinion, it is simply not enough for your COBRA administrator to just send your notices.

No other COBRA administrator gives you more education and compliance support than Genesis:

• Access to a COBRA helpline to get your questions answered quickly
• Regularly scheduled  free webinars to keep you up to date
• Timely e-updates of changes to the rules and regulations

Administration Services

• Prepare and mail election notices and election forms to each new QB, including separate election notices to spouses and dependents, if required
• Send premium payment coupons to QBs who elect to continue coverage
• Provide toll-free customer care center to answer QB questions
• Receive and track premium payments
• Send notice to participants when “Short premium” payments are made
• Communicate with QBs regarding NSF checks
• Return premium payments received to plan sponsor electronically on a monthly basis
• Send rate change notices to QBs
• Notify carriers when QB terminates COBRA coverage
• Issue HIPAA certificate to COBRA QBs when coverage terminates

State Continuation Support

Genesis COBRA will make sure you are in compliance with both Federal COBRA and applicable State Continuation requirements.

Employer Reporting

Employer reports are available to employers 24/7 via the employer portal

Standard Reports	Accounting Reports
Carrier Notifications Generated Letters Member Status Paid Through Date Plan Renewal Date Proof of Mail	Remittance Subsidy Schedule Refund

Platinum Support Promise^SM

In today’s fast-paced, ever-changing market, Genesis remains committed to building trusting relationships through exceptional client support; we call it our Platinum Support Promise. When you select Genesis as your COBRA administrator, you will be assigned an account management team who oversees the operation of your plan.  Your COBRA participants will have a team of specialists available to assist with website navigation and answer any questions that arise.

	Employer COBRA Portal The easy to use Genesis COBRA employer portal allows you to quickly enter COBRA events on QB information, find data you need and run reports for benefit, reconciliation and auditing needs.  Never again will you need to fill out paper forms, fax multiple changes, or fill out confusing spreadsheets. The Genesis COBRA employer portal provides an easy online way for you to initiate the COBRA process as new events occur, then we take over and handle the rest!   Participant COBRA Portal The easy to use Genesis COBRA participant portal allows QBs to view benefit and payment information, access PDF versions of communications mailed to them, and even make online payments!

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